FAQ

Frequently Asked Questions

📦 Orders & Shipping

How long does delivery take?
Orders are processed within 1–3 business days. Delivery typically takes 7–20 business days depending on your location. You'll receive a tracking number by email once your order ships.

Where do you ship to?
We currently ship to the United States. More countries coming soon.

Where do products ship from?
Our products are fulfilled by trusted suppliers. Shipping origin may vary by product.

Can I track my order?
Yes. Once your order ships, you'll receive a tracking number via email. Allow 2–5 days for tracking to update after dispatch.

🔄 Returns & Refunds

What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused and in original packaging. Contact us at support@viral2b.com to initiate a return.

My item arrived damaged. What do I do?
Contact us within 48 hours of delivery with a photo of the damage. We'll send a replacement or issue a full refund — no return needed.

How long do refunds take?
Refunds are processed within 10 business days to your original payment method.

💳 Payments

What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay.

Is checkout secure?
Yes. Our store is powered by Shopify, which uses industry-standard SSL encryption for all transactions.

📧 Contact

How can I reach you?
Email us at support@viral2b.com. We respond within 24–48 hours on business days.

Do you have a phone number?
We're an online-only store and handle all support via email to ensure fast, documented